NEXA 104 Epabx System

About NEXA 104 Epabx System

An EPABX (Electronic Private Automatic Branch Exchange) is a private telephone system used within a company or organization. It acts as a central switching system, managing both internal communication between employees and external calls to and from the public telephone network

Essentially, an EPABX allows multiple phones within an organization to share a limited number of external phone lines, making communication more efficient and cost-effective. Instead of each phone requiring its own dedicated line to the public telephone company, the EPABX handles the switching and routing of calls.

Here's a breakdown of its key aspects:

How it Works:

• Centralized System: The EPABX is a physical or virtual system (like a server) that connects all internal extensions within an organization.
• Internal Switching: It allows employees to call each other directly by dialing a short extension number, without incurring external call charges.
• External Call Management: When an employee makes an external call, the EPABX routes it through an available external phone line. Similarly, incoming external calls are received by the EPABX, which then directs them to the appropriate extension or department.
• Automation: Modern EPABX systems are largely automated, often incorporating features like auto-attendants (IVR), which guide callers to the correct department or person, eliminating the need for a human operator for every call.

Key Features and Functions:

• Call Routing: Directs incoming calls to specific extensions, departments, or hunt groups based on predefined rules.
• Internal Communication: Facilitates seamless calls between employees using internal extensions.
• Outgoing Call Management: Enables users to make external calls, often with features like least-cost routing.
• Voicemail: Provides individual voicemails for extensions, allowing users to receive messages when unavailable.
• Call Forwarding: Allows calls to be forwarded to other extensions, mobile phones, or external numbers.
• Call Transfer: Enables seamless transfer of calls between different extensions.
• Conference Calling: Supports multi-party conference calls.
• Call Waiting: Notifies users of incoming calls while they are on another call.
• Music on Hold: Plays music or informative messages to callers while they are on hold.
• Auto-Attendant/IVR: Provides automated greetings and menu options for callers to direct themselves.
• Direct Inward System Access (DISA): Allows external callers to directly access internal extensions without operator assistance.
• Call Recording: Some systems offer the ability to record incoming and outgoing calls for quality assurance or compliance.
• Integration: Modern EPABX systems can integrate with other business systems like CRM (Customer Relationship Management) and VoIP (Voice over Internet Protocol).

Types of EPABX Systems:

• Analog EPABX: Uses traditional analog phone lines.
• Digital EPABX: Converts sound to digital signals for transmission, offering more advanced features.
• IP EPABX (VoIP PBX): Utilizes Internet Protocol (IP) to make and receive calls over the internet, often more flexible and cost-effective.
• Hybrid PBX: A combination of digital and IP EPABX capabilities, offering the best of both worlds.
• Virtual/Hosted PBX: The EPABX system is hosted off-site by a third-party provider, eliminating the need for on-premise hardware and maintenance.

• Cost Savings: Reduces telephone bills by optimizing call routing, sharing external lines, and utilizing internal calls.
• Improved Communication: Streamlines internal and external communication, leading to faster response times and better collaboration.
• Enhanced Productivity: Features like call forwarding and auto-attendant improve efficiency and reduce manual work.
• Professional Image: Presents a more professional image to callers with features like custom greetings and music on hold.
• Scalability and Flexibility: Easily expandable to accommodate business growth and adapts to changing communication needs.
• Centralized Control: Allows administrators to manage and monitor the entire communication network from one location.
• Mobility: Modern systems often offer mobile integration, allowing employees to stay connected remotely.

Extension Function 

Standard 

•  Auto call Back on Busy Extn.
• Call Toggle (between Extension)